GiveX Platform Maintenance
Update - We are continuing work to restore GiveX services and are still working to get merchants back online.
Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.

We appreciate your patience and apologise for the inconvenience.
Nov 01, 2026 - 06:53 UTC
Update - We continue to work on restoring GiveX services. A limited number of merchants have been restored, and we are continuing to bring the remaining merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologize for the inconvenience.
Nov 01, 2026 - 05:35 UTC
Update - We are continuing to work on restoring GiveX services. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Until restored, affected merchants may continue to experience issues with balance checks, activations/redemptions, online purchases, and reporting. Thank you for your continued patience, and we apologize for the inconvenience.
Nov 01, 2026 - 04:31 UTC
Update - We are continuing to work through unplanned maintenance and have begun restoring Gift Card and Loyalty Services (GiveX) for a limited number of merchants. Restoration is being completed in phases, so some merchants may see services return before others. Merchants who have not yet been restored may still experience unavailability of balance checks, activations/redemptions, online purchases, and reporting. We will continue to provide hourly updates as restoration progresses. Thank you for your patience, and we apologize for the inconvenience.
Nov 01, 2026 - 03:32 UTC
Update - We are still undergoing unplanned maintenance. We are making progress restoring some services at this time. However, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Nov 01, 2026 - 02:31 UTC
Update - We are still undergoing unplanned maintenance. We continue working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Nov 01, 2026 - 01:33 UTC
Update - Update: We are currently working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Nov 01, 2026 - 00:29 UTC
Update - Update: We are progressing through unplanned maintenance activity. During this time, no Gift Card and Loyalty services will be available (this includes balance checks, activating/redeeming, as well as online purchases and reporting). We will continue to push updates here on an hourly basis.
Thank you for your patience; we apologize for the inconvenience.
Oct 31, 2026 - 23:25 UTC
Update - Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
Oct 31, 2026 - 18:43 UTC
Identified - Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
Oct 31, 2026 - 18:33 UTC
Investigating - Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately.

During this time, no GiveX service will be available

We will provide updates as they become available.

Thanks for your patience; we apologize for the inconvenience.
Oct 31, 2026 - 18:28 UTC
Shift4Shop Operational
Online Stores Operational
API Operational
Support Systems Operational
Payments Platform Operational
eCommerce Operational
Tokenization Operational
Encryption Services Operational
Card Processing Operational
Transaction Manager Operational
Dynamic Currency Conversion Operational
Cloud POS Services Operational
Mozart Operational
Marketplace Ordering Operational
Shift4 Customer Hub Operational
Hospitality Online Ordering Operational
Restaurant Manager Online Ordering Operational
Shift4 One Operational
Third-Party Payments Provider or Vendor Operational
TSYS Operational
First Data Rapid Connect Operational
Elavon Operational
Worldpay Operational
Global Operational
Moneris Operational
Chase Canada Operational
Global Canada Operational
First Data Canada Operational
Heartland Operational
VISA ACP Operational
Chase US Operational
Cloud POS Marketplace Partners Operational
Bread Financial (Alliance Data) Operational
Cardinal Commerce (3D Secure) Operational
AlphaPay Operational
Incomm Operational
TD (Canada) Operational
ValueLink Operational
Visa DPS Operational
SVS Operational
3rd Party Integrator - Pusher Operational
Other Operational
Cuscal (eftpos) Operational
SwiftPass Operational
Shift4 Dine Operational
Shift4 Dine POS - US Operational
Shift4 Dine POS - Canada Operational
Shift4 Dine POS - UK/EU Operational
Shift4 Dine Mobile Operational
Shift4 Dine Online Ordering Operational
Shift4 Dine Kiosk Operational
Shift4 Dine QR Pay Operational
Shift4 Dine BI Reporting Operational
Shift4 Venue Operational
Shift4 Venue Operational
Shift4 Venue Canopy Operational
Shift4 Venue Point of Sale Operational
Shift4 Venue Kiosk Operational
Shift4 Venue Mobile Ordering Operational
Shift4 Venue Mobile Wallet Operational
Shift4 Venue Data Now Operational
Shift4 Venue Payments (US) Operational
Shift4 Venue Payments (Canada) Operational
Autonomous Retail Operational
YellowDog Operational
Lyra Environment Operational
Crux Environment Operational
Ara Environment Operational
Nova Environment Operational
Pax Store Operational
ELO Console Operational
3rd Party Integrator - Pusher Operational
Payments Platform Canada/UK/EU Operational
EU Card Payments - Not Shift4 Dine Operational
EU APM Payments Operational
EU Reporting for Card Payments Operational
EU Data API Operational
EU Insights Portal Operational
EU Outbound Webhooks Operational
EU Payment Page Operational
EU PaymentByLink Operational
EU Fraud Prevention Service Operational
EU 3D Secure Operational
EU Merchant Management API Operational
Eigen/xDine Operational
xDine Admin Portal Operational
Eigen Gateway Operational
Shift4 Terminal management System Operational
Eigen Gift Card Portal Operational
Telus Cellular Service Operational
Rogers Cellular Service Operational
DoorDash Operational
Uber Eats Operational
Skip Go Operational
Legacy Commerce Iframe Operational
Legacy Commerce Interface Operational
Shift4 File-Based Batching Operational
Merchant Funding Operational
Merchant Funding EU Operational
Merchant Funding USA Operational
Merchant Funding UK Operational
Merchant Funding - APAC Operational
Crypto Donation Platform Operational
Donation Form Operational
Client Dashboard Operational
Donor Dashboard Operational
Public API Operational
Non-profit Catalog Website Operational
The Giving Block Website Operational
Global Blue Operational
APAC - Card-Present Payments Operational
APAC - Card-Not-Present Payments Operational
APAC - Merchant Portal & Reporting Operational
Bambora Operational
Bambora BIC Operational
Bambora ROAM Operational
Givex Under Maintenance
Givex POS Under Maintenance
Shift4 Gift Cards Under Maintenance
dev.shift4.com / Matterhorn Operational
Gateway Processing Operational
Pay by link / Online Checkout Operational
Merchant Dashboard Operational
Shift4 Support Communications Tools Operational
Global Blue Tax Free Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 1, 2026

Unresolved incident: GiveX Platform Maintenance.

Oct 31, 2026

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Funding Delay
Resolved - The incident has been resolved.
Oct 29, 17:47 UTC
Update - Shift4 is aware of a technical issue affecting deposit funding for a small number of merchants. We are working diligently to resolve the issue. Please be advised, deposits will be made as quickly as possible.
Oct 28, 12:31 UTC
Investigating - Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible. We will provide updates as the status changes.

Please be advised, deposits will be paid within 24 hours.
Oct 27, 14:42 UTC
Identified - Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.
Oct 23, 11:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 20:38 UTC
Identified - Incident:
Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.
Oct 22, 13:28 UTC

Oct 28, 2026

Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026.
Resolved - The incident has been resolved.
Oct 28, 23:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 21:45 UTC
Identified - Incident:
Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices.

Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.
Oct 28, 20:39 UTC
Shift4 One & Duo
Resolved - The incident has been resolved.
Oct 28, 15:39 UTC
Update - We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know:

1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions.
2. No action is required if your device is displaying the incorrect time.
3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible.

If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Oct 26, 14:25 UTC
Update - We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know: 1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions. 2. No action is required if your device is displaying the incorrect time. 3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible. If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Oct 26, 14:24 UTC
Update - We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect.
Transactions will continue to process normally.

What you need to know:
1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions.

2. No action is required if your device is displaying the incorrect time.

3. The correct time will be restored automatically when the permanent update is deployed.

Our team is actively working to resolve the display issue as quickly as possible.

If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Oct 25, 14:26 UTC
Monitoring - A fix has been implemented across UK, Ireland, and Portugal. We are monitoring the results.
Oct 25, 13:46 UTC
Identified - As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One & Shift4 Duo devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime) Merchants not in the mentioned countries can disregard this incident.
Oct 25, 13:16 UTC
Update - As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime)

Merchants not in the mentioned countries can disregard this incident.
Oct 25, 12:53 UTC
Update - We are still actively investigating the issue that is affecting the UK, Ireland & Portugal and working on a permanent fix.

In the meantime, we recommend manually changing the time zone back to +1 (UTC) as a temporary workaround.

Other merchants can disregard this incident
Once further feedback is available, we will let you know.
Oct 25, 12:09 UTC
Update - We have determined that Shift4 One might be partially unavailable in the UK, Ireland & Portugal
Oct 25, 11:24 UTC
Investigating - Shift4 is investigating reports of degraded performance on our S4 Dine.

We will provide updates as they become available.

Thanks for your patience; we apologize for the inconvenience.
Oct 25, 11:19 UTC

Oct 27, 2026

Oct 26, 2026

Oct 25, 2026

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

Timeouts for US processing 10/22/26
Resolved - The incident has been resolved.
Oct 22, 11:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 11:02 UTC
Identified - Incident:
Shift4 is aware an issue affecting payment processing for some of our US customers. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
Oct 22, 10:29 UTC

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Canadian Reporting Delay
Resolved - The Canadian reporting delay incident has been resolved.
Oct 20, 21:55 UTC
Identified - Incident:
Shift4 is aware of a reporting delay which impacted Canadian merchants. This service has been restored at this time.
Oct 20, 21:46 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

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