All Systems Operational
Shift4Shop Operational
Online Stores Operational
API Operational
Support Systems Operational
Merchant Funding Operational
Payments Platform Operational
eCommerce Operational
Tokenization Operational
Encryption Services Operational
Card Processing Operational
Lighthouse Transaction Manager Operational
Cloud POS Services Operational
SkyTab Operational
Harbortouch Bar & Restaurant/Duet/Cirrotouch Operational
Mozart Operational
Marketplace Ordering Operational
Lighthouse Business Manager Operational
Hospitality Online Ordering Operational
Restaurant Manager Online Ordering Operational
Third-Party Payments Provider or Vendor Operational
TSYS Operational
First Data Rapid Connect Operational
Elavon Operational
Vantiv Operational
Global Operational
Moneris Operational
Chase Canada Operational
Global Canada Operational
First Data Canada Operational
Heartland Operational
VISA ACP Operational
Chase Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021
Intermittent Timeouts Occurring
Resolved - This incident has been resolved. We are working with TSYS to understand root cause.
Jul 23, 22:04 UTC
Update - We are continuing to investigate this issue.
Jul 23, 21:50 UTC
Investigating - We are investigating an issue with intermittent timeouts. We will provide updates shortly.
Jul 23, 21:48 UTC
Jul 22, 2021
TSYS Processing
Resolved - The timeouts have subsided. We are going to continue monitoring
Jul 22, 21:12 UTC
Investigating - We are currently investigating an issue with TSYS to resolve intermittent timeouts that have started.
Jul 22, 21:03 UTC
Intermittent Timeouts
Resolved - There was an 8 minute period where intermittent timeouts were experienced between 7:43-7:51 PM Eastern
Jul 22, 00:00 UTC
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Marketplace Issue
Resolved - This issue has been resolved
Jul 16, 19:26 UTC
Investigating - The team is currently investigating an issue that is affecting some communications with Marketplace and our partners. We will provide additional updates as they become available
Jul 16, 18:56 UTC
Merchant Funding
Resolved - Please be advised that some customers are experience funding delays. The files have been processed and same day funding will occur this afternoon. Unfortunately, this issue is due to reasons beyond our control. We sincerely apologize for the inconvenience.
Jul 16, 12:09 UTC
Jul 15, 2021
Merchant Funding
Resolved - We have confirmation that the batch in question will be made available before 3pm EST. We apologize for any inconvenience this may have caused you.
Jul 15, 15:51 UTC
Monitoring - Please be advised that some customers may experience funding delays of up to 24 business hours.
Unfortunately, this issue is due to reasons beyond our control. We sincerely apologize for the inconvenience.
Jul 15, 14:47 UTC
Jul 14, 2021

No incidents reported.

Jul 13, 2021
A small subset of Shift4Shop merchants affected by IBM partner issue
Resolved - Issue is resolved.
Jul 13, 14:00 UTC
Update - We are continuing to work on a fix for this issue.
Jul 13, 13:04 UTC
Identified - We are currently working with our partner, IBM, to work through resolution with them on issues affecting a small subset of merchants.
Jul 13, 13:02 UTC
Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.

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