Shift4 Status

All Systems Operational

Shift4Shop Operational

Online Stores Operational

API Operational

Support Systems Operational

Merchant Funding Operational

Payments Platform Operational

eCommerce Operational

Tokenization Operational

Encryption Services Operational

Card Processing Operational

Lighthouse Transaction Manager Operational

Cloud POS Services Operational

SkyTab Operational

Mozart Operational

Marketplace Ordering Operational

Lighthouse Business Manager Operational

Hospitality Online Ordering Operational

Restaurant Manager Online Ordering Operational

Third-Party Payments Provider or Vendor Operational

TSYS Operational

First Data Rapid Connect Operational

Elavon Operational

Vantiv Operational

Global Operational

Moneris Operational

Chase Canada Operational

Global Canada Operational

First Data Canada Operational

Heartland Operational

VISA ACP Operational

Chase Operational

Cloud POS Marketplace Partners Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2024

No incidents reported today.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Shift4 Investigating Intermittent Payment Processing Issue

Resolved - Please be advised that the intermittent disruption to payment processing has been resolved. If you are still experiencing an issue, please retry transactions. Thank you for your understanding and we apologize for the inconvenience.
Oct 14, 17:52 PDT

Identified - Shift4 is aware of an issue from today’s earlier disruption. A subset of merchants may experience intermittent timeouts. Please retry any affected transactions. We apologize for the inconvenience and appreciate your understanding.
Oct 14, 16:57 PDT

Investigating - Shift4 is aware of an issue from today’s earlier disruption. A subset of merchants may experience intermittent timeouts. Please retry any affected transactions. We apologize for the inconvenience and appreciate your understanding.
Oct 14, 16:49 PDT

Shift4 Investigating Payment Processing Issue

Resolved - Please be advised the disruption to service today has been resolved. If you are still experiencing an issue, please retry transactions. Thank you for your understanding and we apologize for the inconvenience.
Oct 14, 15:01 PDT

Monitoring - Our team has identified the cause of this disruption and a fix has been implemented. We expect services to be running as normal within the next 15 - 20 minutes. Please continue to retry transactions and we encourage you to use offline mode.
Oct 14, 13:53 PDT

Update - We have implemented a fix for this issue and expect transactions to be running as normal shortly in the next 10-15/minutes. Please retry transactions after this timeframe.
Oct 14, 13:34 PDT

Identified - The issue has been identified and a fix is being implemented. Please retry transaction processing activities in the next 15 minutes
Oct 14, 13:05 PDT

Investigating - Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.
Oct 14, 12:45 PDT

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.