All Systems Operational
Shift4Shop Operational
Online Stores Operational
API Operational
Forums Operational
Mail Server Operational
DNS Operational
Label Manager Operational
Ticket System Operational
Merchant Funding Operational
Payments Platform Operational
eCommerce Operational
Tokenization Operational
Encryption Services Operational
Card Processing Operational
Lighthouse Transaction Manager Operational
Cloud POS Services Operational
SkyTab Operational
Harbortouch Bar & Restaurant/Duet/Cirrotouch Operational
Mozart Operational
Marketplace Ordering Operational
Lighthouse Business Manager Operational
Hospitality Online Ordering Operational
Restaurant Manager Online Ordering Operational
Third-Party Payments Provider or Vendor Operational
TSYS Operational
First Data Rapid Connect Operational
Elavon Operational
Vantiv Operational
Global Operational
Moneris Operational
Chase Canada Operational
Global Canada Operational
First Data Canada Operational
Heartland Operational
VISA ACP Operational
Chase Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The eCommerce team will conduct a site failover to an alternate processing site in the North America region. Customers may experience a service disruption for approximately 2 minutes.
Posted on Apr 16, 16:23 UTC
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:01 UTC
Scheduled - American Express will be performing a change their Phoenix Global Authorization Network. During the 7 hour change window, authorization connectivity to the Phoenix GAN will drop and should automatically reconnect. American Express will be monitoring all network connections throughout the change and will send notification if the connection does not recover. The related reference number for this maintenance is CHG006249578.
Apr 9, 17:39 UTC
Apr 15, 2021

No incidents reported.

Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:00 UTC
Scheduled - American Express will be performing a change on their Greensboro Global Authorization Network. During the 7 hour change window authorization connectivity to the Greensboro GAN will drop but should automatically reconnect. American Express will be monitoring all network connections throughout the change and will send notice if connectivity does not recover. The related reference number is CHG006249553.
Apr 9, 17:31 UTC
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 03:00 UTC
Scheduled - Fiserv will be conducting maintenance on the Batch and File Transmission systems for the Buypass platform.
During the maintenance window, clients who normally receive files and funding during this time will receive their files and funding after the conclusion of the maintenance.

Note: Online Transaction processing will not be impacted.
Apr 9, 17:26 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 UTC
Scheduled - Please be aware the acquiring platform will be offline during the maintenance window. Affected batch processing during this maintenance period will be retried if necessary.
Apr 9, 17:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:00 UTC
Scheduled - Please be aware Bluefin has planned maintenance at its Atlanta data center site. Traffic will be moved to Bluefin's alternate site at Tulsa during the maintenance window. No impact is expected.
Apr 9, 17:21 UTC
Apr 10, 2021
Resolved - While performing maintenance, some merchants experienced intermittent access issues to the LTM portal. This occurred over the course of 13 minutes from 3:21 AM Eastern and 3:34 AM Eastern
Apr 10, 10:20 UTC
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.