Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026.

Incident Report for Shift4

Resolved

The incident has been resolved.
Posted Oct 28, 2026 - 23:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 28, 2026 - 21:45 UTC

Identified

Incident:
Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices.

Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.
Posted Oct 28, 2026 - 20:39 UTC
This incident affected: Eigen/xDine (Telus Cellular Service).