Tip Adjustments Issue Due To Daylight Savings

Incident Report for Shift4

Resolved

The incident has been resolved. If you have any questions about tip adjustments, please call into support.

Posted Nov 01, 2026 - 14:44 UTC

Identified

Incident:
Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.

Posted Nov 01, 2026 - 13:12 UTC

This incident affected: Shift4 Dine (Shift4 Dine POS - US, Shift4 Dine POS - Canada, Shift4 Dine Mobile, Shift4 Dine Online Ordering, Shift4 Dine Kiosk).