Timeouts for US processing 10/22/26

Incident Report for Shift4

Resolved

The incident has been resolved.

Posted Oct 22, 2026 - 11:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2026 - 11:02 UTC

Identified

Incident:
Shift4 is aware an issue affecting payment processing for some of our US customers. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Posted Oct 22, 2026 - 10:29 UTC

This incident affected: Third-Party Payments Provider or Vendor (TSYS), Shift4 Dine (Shift4 Dine POS - US), Payments Platform (eCommerce), Cloud POS Services (Shift4 One), and Shift4 Venue (Shift4 Venue Payments (US)).