GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required.
If the service is still impaired, customers are advised to redirect to the secondary endpoint,
We are aware that reporting services remain degraded.
We sincerely apologise for any inconvenience this may have caused you
Posted Nov 01, 2026 - 11:42 UTC
Update
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.
Customers are advised to redirect to the secondary endpoint if no automatic failover is implemented and the service is still impaired
We are aware that reporting services remain degraded.
Posted Nov 01, 2026 - 11:22 UTC
Update
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.
If declines are observed, we suggest that clients contact our Support Team for further guidance.
We are aware that reporting services remain degraded.
Posted Nov 01, 2026 - 11:19 UTC
Identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. This covers GiveX services globally. We are aware that reporting services remain degraded.
An issue in Brazil - specifically BR2 - has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed from BR1 to BR2; no further action is required.
If declines are observed, we suggest that clients manually switch from BR2 to BR1.
Posted Nov 01, 2026 - 11:17 UTC
Monitoring
GiveX core services in the US, Canada, Australia, Europe, Brazil, and Hong Kong have been restored. We are aware that reporting services remain degraded.
We appreciate your patience and apologise for the inconvenience.
Posted Nov 01, 2026 - 08:14 UTC
Update
Work on Givex services is still ongoing. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologise for the inconvenience.
Posted Nov 01, 2026 - 07:28 UTC
Update
We are continuing work to restore GiveX services and are still working to get merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.
We appreciate your patience and apologise for the inconvenience.
Posted Nov 01, 2026 - 06:53 UTC
Update
We continue to work on restoring GiveX services. A limited number of merchants have been restored, and we are continuing to bring the remaining merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologize for the inconvenience.
Posted Nov 01, 2026 - 05:35 UTC
Update
We are continuing to work on restoring GiveX services. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Until restored, affected merchants may continue to experience issues with balance checks, activations/redemptions, online purchases, and reporting. Thank you for your continued patience, and we apologize for the inconvenience.
Posted Nov 01, 2026 - 04:31 UTC
Update
We are continuing to work through unplanned maintenance and have begun restoring Gift Card and Loyalty Services (GiveX) for a limited number of merchants. Restoration is being completed in phases, so some merchants may see services return before others. Merchants who have not yet been restored may still experience unavailability of balance checks, activations/redemptions, online purchases, and reporting. We will continue to provide hourly updates as restoration progresses. Thank you for your patience, and we apologize for the inconvenience.
Posted Nov 01, 2026 - 03:32 UTC
Update
We are still undergoing unplanned maintenance. We are making progress restoring some services at this time. However, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Posted Nov 01, 2026 - 02:31 UTC
Update
We are still undergoing unplanned maintenance. We continue working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Posted Nov 01, 2026 - 01:33 UTC
Update
Update: We are currently working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Posted Nov 01, 2026 - 00:29 UTC
Update
Update: We are progressing through unplanned maintenance activity. During this time, no Gift Card and Loyalty services will be available (this includes balance checks, activating/redeeming, as well as online purchases and reporting). We will continue to push updates here on an hourly basis. Thank you for your patience; we apologize for the inconvenience.
Posted Oct 31, 2026 - 23:25 UTC
Update
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
Posted Oct 31, 2026 - 18:43 UTC
Identified
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
Posted Oct 31, 2026 - 18:33 UTC
Investigating
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately.
During this time, no GiveX service will be available
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Posted Oct 31, 2026 - 18:28 UTC
This incident affects: Givex (Givex POS, Shift4 Gift Cards).