Gateway Timeout Issue

Incident Report for Shift4

Resolved

This situation has been resolved and payment processing should be operating as normal. If you are still experiencing any issues, we recommend restarting your system and retrying any pending transactions.

Posted Jul 11, 2023 - 10:06 PDT

Identified

We are aware of some Shift4 gateway customers experiencing timeouts when processing transactions. We have identified the root cause and are actively working to resolve the issue.

Posted Jul 11, 2023 - 09:27 PDT

This incident affected: Payments Platform (Card Processing).