End to End Merchants Reporting Offline Processing

Incident Report for Shift4

Resolved

Some end to end merchants are reporting that systems are processing offline following a brief period of authorization timeouts caused by TSYS. The timeouts have been resolved. Restarting the point of sale system or the Universal Transaction Gateway (UTG) service should return processing to normal.

Posted Oct 07, 2023 - 17:50 PDT

This incident affected: Payments Platform (Card Processing).